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After automatic enrolment was announced, we wanted to find out about how small-and-medium-sized enterprises (SMEs) would be approaching automatic enrolment.
Plus, we thought it was important to understand the level of support they would need to comply with their duties.
Research Works Ltd conducted qualitative research, on behalf of B&CE – the provider of The People’s Pension.
This study involved 50 face-to-face interviews and four focus group discussions between April and May 2015. The sample included:
The purpose of this qualitative research was to understand how SMEs would be approaching automatic enrolment and the level of support they would need to comply with their duties. We used qualitative techniques to explore the full range of views on these issues, and to understand how and why these views were expressed by respondents.
The research findings suggested that, as a collective, SMEs don’t have a clear understanding of what automatic enrolment involves. And they want a high level of support.
For SMEs, support was top of their wish list. In fact, support (at sign-up and ongoing) was seen as much more important than cost. Simplicity, a helping hand, and just being there.