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We'll be making some updates to our systems from 1pm on Saturday 25 May to 12pm on Monday 27 May.

During this period some services will be unavailable. Thanks for your patience.

Contact our press team

Eloise Henderson
Head of Strategic Communications
T: 01293 205335
M: 07741 384460
E: media@bandce.co.uk

Alana Stuart
Press Officer
T: 01293 205332
M: 07471 354733
E: media@bandce.co.uk


There are strict rules on how pension providers and other financial services companies can describe themselves or their products to customers and potential customers. This is to ensure that companies’ communications are clear, fair and not misleading.

With companies increasingly using social media to communicate and publicise themselves, the Financial Conduct Authority (FCA) is updating its rules. The FCA opened a consultation on social media and customer communications in August which closed on 6th November.

As a pension provider regulated by the FCA, we support this revision of the rules and the FCA’s approach to social media.

Read our response to the consultation: Social media and customer communications