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Added 2 weeks ago

Complaints Handling Executive

Crawley, Sussex Permanent full time Go to online recruitment »

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Start a career at B&CE...

Are you looking for a rewarding career in a thriving organisation where people come first?

B&CE has been providing employee benefits for over 70 years. We began in 1942 by creating simple financial products that meet people’s needs, and that’s how we’ve run our business ever since.

We provide simple, good value products and services and our first class support and customer service has won awards.

We go that extra mile to ensure we are.

  • Creating Simplicity
  • Showing Compassion
  • Keeping Promises

Our people are our strength. Finding ways to value and reward them is important to us. And if you’re keen to learn, develop your career and do great things – you’re looking in the right place.

In a word

To handle complaints within company and industry standards, to follow process, capture relevant information for reporting and regulation requirements and identify and recommend process improvements and system enhancements. Apply, embed and record Treating Customers Fairly (TCF) culture and principles within areas of responsibility.

Practically speaking

Reporting to the Complaints Team Leader you’ll be responsible for:

  • Handle complaints in accordance with company process to ensure customer service standards are maintained
  • Calculate and recommend redress, distress and inconvenience payments in accordance with our policy
  • Use investigative skills to understand the customer and provide appropriate resolutions
  • Log complaints accurately and in timely manner
  • Produce relevant correspondence as required

If you're right for this role

You’ll enjoy working within a solutions-driven, people-focused organisation.

You’ll have a can-do attitude and work well both independently and as part of a team and be aligned with our
values of Creating Simplicity, Keeping Promises and Showing Compassion.

  • Previous customer service skills gained from a complaints environment or similar role.
  • Understanding of financial benefits an advantage.
  • Ability to raise suggestions on how complaints can be reduced.
  • PC Literate, ability to use Microsoft Office and Outlook.

The perks

Our people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer… even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant or grab some fruit – we get a big delivery every week. Discover more of B&CE’s employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career

Excited by this opportunity? Apply before it's too late...

Go to online recruitment »
Download the full job description

Great benefits package

Discover the many benefits to working at B&CE.

We’ll reward you »

How to apply

If you fit the bill and want a rewarding career…

How to apply »

Complaints Handling Executive

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Go to online recruitment »