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Simply meeting people’s financial needs
Added 2 weeks ago

CRM/BI Manager

Crawley, Sussex Permanent full time Go to online recruitment »

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Start a career at B&CE...

Are you a CRM and BI Manager looking for a rewarding career in a thriving organisation where people come first?

B&CE has been providing employee benefits for over 70 years. We began in 1942 by creating simple financial products that meet people’s needs, and that’s how we’ve run our business ever since.

We provide simple, good value products and services and our first class support and customer service has won awards.

We go that extra mile to ensure we are.

  • Creating Simplicity
  • Showing Compassion
  • Keeping Promises

Our people are our strength. Finding ways to value and reward them is important to us. And if you’re keen to learn, develop your career and do great things – you’re looking in the right place.

In a word

As a CRM/BI Manager you’ll be taking the lead to identify both CRM and BI needs, ensuring data is collated and interpreted to meet these needs. Working on projects to advance the functions of both CRM and BI, in line with our corporate strategy.

You’ll be a key part in engaging directly with stakeholders, identifying the most effective solutions to aid decision making capabilities and to attain companywide targets for organic growth and operational efficiency.

Practically speaking

Reporting to the Head of Solutions Delivery you’ll be responsible for:

  • Responsible for the team’s performance against agreed objectives and key performance indicators.
  • Leading and managing staff, develop team working principles which encourage a positive and collaborative working environment.
  • Managing the quality and accuracy of code and data ensuring compliance with Data Protection and company policy.
  • Provide advice and support to the Programme Management Office and other stakeholders for projects and changes which impact on the IT function.
  • Design and develop appropriate software for in-house systems to deliver identified requirements for the business.
  • Use initiative to plan and organise work schedules to satisfy deadlines, workflow and output requirements.
  • Recommend technical developments and software to enhance/improve the operational capability of IT systems.

If you're right for this role

You’ll enjoy working within a solutions-driven, people-focused organisation.

You’ll have a can-do attitude and work well both independently and as part of a team and be aligned with our
values of Creating Simplicity, Keeping Promises and Showing Compassion.

  • Demonstrable experience as a Team Leader
  • Comprehensive experience of working with both the Microsoft Business Intelligence suite and Microsoft Dynamics CRM (preferably versions 2015 and Dynamics 365)
  • Understanding of BI/DW/DB principles and design
  • Strong data analysis skills and awareness of root cause analysis
  • Ability to recognise areas of improvement and implement change

The perks

Our people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer… even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant or grab some fruit – we get a big delivery every week. Discover more of B&CE’s employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.

Excited by this opportunity? Apply before it's too late...

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Great benefits package

Discover the many benefits to working at B&CE.

We’ll reward you »

How to apply

If you fit the bill and want a rewarding career…

How to apply »

CRM/BI Manager

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