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Added 4 weeks ago

Customer Service Executive – Contact Centre Team

Crawley, Sussex Permanent full time Go to online recruitment »

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Start a career at B&CE...

Are you looking for a rewarding career in a thriving organisation where people come first?

B&CE has been providing employee benefits for over 70 years. We began in 1942 by creating simple financial products that meet people’s needs, and that’s how we’ve run our business ever since.

We provide simple, good value products and services and our first class support and customer service has won awards.

We go that extra mile to ensure we are.

  • Creating Simplicity
  • Showing Compassion
  • Keeping Promises

Our people are our strength. Finding ways to value and reward them is important to us. And if you’re keen to learn, develop your career and do great things – you’re looking in the right place.

In a word

Working in our award winning contact centre you will be handling customer service queries managing all customer activities across a range of products to ensure exceptional levels of service are delivered continually in line with agreed service standards. You will identify, escalate and analyse each customer call and transfer over to the relevant departments if needed and support and promote B&CE and The Peoples Pension to customers, Strategic Business Partners, Advisors and Third Parties.

Practically speaking

Reporting to the Contact Centre Team Leader you’ll be responsible for:

  • Delivering excellent customer service and technical support over the telephone handling inbound calls regarding a all of our products
  • To attempt where possible to deal with members in first instance to a final and satisfactory outcome to reduce call backs (First call Resolution).
  • Build and maintain member’s trust and confidence to maximise, member, advisor, and third party satisfaction.
  • Answer any customer service query transferring calls to the correct team when needed.
  • Identify and escalate customer complaints offering excellent customer service.
  • Support and promote B&CE and The People’s Pension.

If you're right for this role

You’ll enjoy working within a solutions-driven, people-focused organisation.

You’ll have a can-do attitude and work well both independently and as part of a team and be aligned with our
values of Creating Simplicity, Keeping Promises and Showing Compassion.

  • Previous experience of working in a high call volume role in a contact centre or customer service environment.
  • Working knowledge of Pensions or Financial Services industry an advantage.
  • Be able to communicate information confidently and clearly – both written and verbally.
  • Educated to GCSE standard or equivalent.

The perks

Our people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer… even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant or grab some fruit – we get a big delivery every week. Discover more of B&CE’s employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.

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Great benefits package

Discover the many benefits to working at B&CE.

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How to apply

If you fit the bill and want a rewarding career…

How to apply »

Customer Service Executive – Contact Centre Team

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