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Simply meeting people’s financial needs
Added 2 weeks ago

Head of Service Delivery

Crawley, Sussex Permanent full time Go to online recruitment »

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Start a career at B&CE...

Are you a bright and enthusiastic looking for a rewarding career in a thriving organisation where people come first?

B&CE has been providing employee benefits for over 70 years. We began in 1942 by creating simple financial products that meet people’s needs, and that’s how we’ve run our business ever since.

We provide simple, good value products and services and our first class support and customer service has won awards.

We go that extra mile to ensure we are.

  • Creating Simplicity
  • Showing Compassion
  • Keeping Promises

Our people are our strength. Finding ways to value and reward them is important to us. And if you’re keen to learn, develop your career and do great things – you’re looking in the right place.

In a word

You will develop and manage the IT Services teams to provide the business with high quality technology systems, infrastructure and support services. Work closely with the business development and project teams to ensure that new solutions are deployed correctly according to defined release / change processes and contribute to the leadership and strategic development of technology services across the business. 

Practically speaking

Reporting to the Group Director of IT you’ll be responsible for:

  • To implement and maintain an ITSM organisation utilising ITIL best practices and methodology where appropriate
  • Provide leadership for infrastructure and support teams and ensures all systems operate to agreed SLAs
  • Deliver proactive, effective and timely communications to customers on IT issues and escalates where necessary
  • Be a key participant in the senior technology team meetings and confront issues quickly and efficiently
  • Ensures that all team members have relevant objectives and development plans
  • Manage technical teams within budget and to operational metrics

If you're right for this role

You’ll enjoy working within a solutions-driven, people-focused organisation.

You’ll have a can-do attitude and work well both independently and as part of a team and be aligned with our
values of Creating Simplicity, Keeping Promises and Showing Compassion.

  • To have an IT service management and delivery background within a dynamic and fast-moving business
  • Worked closely with customers to define SLAs and provide excellent working relationships
  • Leadership and technical team management skills
  • Broad knowledge of technologies and system architectures
  • Strong problem solving and analytical skills

The perks

Our people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer… even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant or grab some fruit – we get a big delivery every week. Discover more of B&CE’s employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career

Excited by this opportunity? Apply before it's too late...

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Great benefits package

Discover the many benefits to working at B&CE.

We’ll reward you »

How to apply

If you fit the bill and want a rewarding career…

How to apply »

Head of Service Delivery

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