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Added 3 weeks ago

Infrastructure Engineer

Crawley, Sussex Permanent full time Go to online recruitment »

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Start a career at B&CE...

Are you an experienced 3rd Line Infrastructure Engineer looking for a rewarding career in a thriving organisation where people come first?

B&CE has been providing employee benefits for over 75 years. We began in 1942 by creating simple financial products that meet people’s needs, and that’s how we’ve run our business ever since.

We provide simple, good value products and services and our first class support and customer service has won awards.

We go that extra mile to ensure we are.

  • Creating Simplicity
  • Showing Compassion
  • Keeping Promises

Our people are our strength. Finding ways to value and reward them is important to us. And if you’re keen to learn, develop your career and do great things – you’re looking in the right place.

In a word

Our Infrastructure Engineer will be joining an existing Infrastructure team and will be responsible for managing the physical, virtual and cloud-based IT Systems to maintain IT services to support B&CE’s internal customers and group activities. You’ll be providing 3rd level support for all network, storage and business system service requests in addition to adhering to ITIL best practices and assisting in the development, implementation and enforcement of IT policies.

Practically speaking

Reporting to the Infrastructure Manager you’ll be responsible for:

  • Applying and upholding a strong service delivery ethos ensuring that it surpasses the customer’s expectations
  • Perform maintenance, design, development and analysis of entire infrastructure systems inclusive of Cloud, LANs, WANs, internet, security and wireless implementations
  • Perform day-to-day business as usual operational activities, ensuring scheduled jobs are performed
  • Capacity management of B&CE’s information systems both on-premise and cloud
  • Automation of processes to streamline day to day activities including automation of deployments, VM automation and IaC
  • Regularly report to management system performance including trending, resource and service issues
  • Define standardised software and hardware standards in collaboration with stakeholders and owners
  • Actively practice ITSM methodologies to provide additional value-added functionality to the IT Infrastructure team service offering, advancing to Level 4 of the ITSM maturity model
  • Perform escalation procedures for important and urgent issues that potentially impact IT service availability to internal and external customers

If you're right for this role

You’ll enjoy working within a solutions-driven, people-focused organisation.

You’ll have a can-do attitude and work well both independently and as part of a team and be aligned with our
values of Creating Simplicity, Keeping Promises and Showing Compassion.

  • 3rd level Infrastructure and system support within an ITIL framework
  • Delivery of IT systems within a dynamic and fast-moving business
  • Demonstrable experience with Azure
  • Automation of tasks, processes and deployments
  • IT Project participation and delivery
  • Strong PowerShell Scripting skills

The perks

Our people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer, and a subsidised onsite restaurant. Discover more of B&CE’s employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career via our website.

Excited by this opportunity? Apply before it's too late...

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Download the full job description

Great benefits package

Discover the many benefits to working at B&CE.

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How to apply

If you fit the bill and want a rewarding career…

How to apply »

Infrastructure Engineer

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