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Over a month ago

IT Support Specialist – Client Support

Crawley, Sussex Permanent full time Go to online recruitment »

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Start a career at B&CE...

Are you looking for a rewarding career in a thriving organisation where people come first?

B&CE has been providing employee benefits for over 70 years. We began in 1942 by creating simple financial products that meet people’s needs, and that’s how we’ve run our business ever since.

We provide simple, good value products and services and our first class support and customer service has won awards.

We go that extra mile to ensure we are.

  • Creating Simplicity
  • Showing Compassion
  • Keeping Promises

Our people are our strength. Finding ways to value and reward them is important to us. And if you’re keen to learn, develop your career and do great things – you’re looking in the right place.

In a word

A fundamental role to the success of the IT Services team delivery strategy, supporting the internal customer use of IT hardware and software including AV systems. Performing 1st and 2nd line support duties to assist the IT Service team with day-to-day service desk requests to provide an effective IT support service that meets the needs of B&CE’s staff and group activities.

Practically speaking

Reporting to the IT Service Manager you’ll be responsible for:

  • Perform 1st and 2nd line service desk support duties for all B&CE Hardware, software and AV systems
  • Preparing cases for escalation to 3rd line support team whilst maintaining the relationship with the customer until issue is closed
  • Apply and uphold a strong service delivery ethos ensuring that it surpasses the customer’s expectations
  • Analyse and define user problems and coordinate with users to identify problems
  • Serve as a primary point of contact for technology support requests

If you're right for this role

You’ll enjoy working within a solutions-driven, people-focused organisation.

You’ll have a can-do attitude and work well both independently and as part of a team and be aligned with our
values of Creating Simplicity, Keeping Promises and Showing Compassion.

  • Experienced in an ITIL 1st / 2nd line service & support environment with incident management responsibilities
  • Proven experience with dealing direct with customers, and providing a high level of service support
  • Active Directory and MS Exchange 2010 / 2013 knowledge
  • Strong problem solving and analytical skills
  • Educated to A-Level standard or equivalent

The perks

Our people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer… even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant or grab some fruit – we get a big delivery every week. Discover more of B&CE’s employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.

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Great benefits package

Discover the many benefits to working at B&CE.

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How to apply

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IT Support Specialist – Client Support

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