Our secure site is a convenient way for you to view and manage your accounts with us.
Securely operate and manage all aspects of your account with us.
Secure logins to the toolkit in your Adviser Centre and to your client accounts.
Are you looking for a rewarding career in a thriving organisation where people come first?
B&CE has been providing employee benefits for over 70 years. We began in 1942 by creating simple financial products that meet people’s needs, and that’s how we’ve run our business ever since.
We provide simple, good value products and services and our first class support and customer service has won awards.
We go that extra mile to ensure we are.
Our people are our strength. Finding ways to value and reward them is important to us. And if you’re keen to learn, develop your career and do great things – you’re looking in the right place.
Working in our award winning contact centre you will be handling customer service queries managing all customer activities across a range of products to ensure exceptional levels of service are delivered continually in line with agreed service standards. You will identify, escalate and analyse each customer call and transfer over to the relevant departments if needed and support and promote B&CE and The Peoples Pension to customers, Strategic Business Partners, Advisors and Third Parties.
NOTE: The hours for the position will be Monday to Friday 4pm to 8pm to include 1 in 4 Saturdays. You will also need to commit to a 2 week training course full time.
Reporting to the Team Leader you’ll be responsible for:
You’ll enjoy working within a solutions-driven, people-focused organisation.
You’ll have a can-do attitude and work well both independently and as part of a team and be aligned with our
values of Creating Simplicity, Keeping Promises and Showing Compassion.