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Simply meeting people’s financial needs
Added 4 weeks ago

Process Analyst

Crawley, Sussex Permanent full time Go to online recruitment »

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Start a career at B&CE...

Are you a bright and enthusiastic process analyst looking for a rewarding career in a thriving organisation where people come first?

B&CE has been providing employee benefits for over 70 years. We began in 1942 by creating simple financial products that meet people’s needs, and that’s how we’ve run our business ever since.

We provide simple, good value products and services and our first class support and customer service has won awards.

We go that extra mile to ensure we are.

  • Creating Simplicity
  • Showing Compassion
  • Keeping Promises

Our people are our strength. Finding ways to value and reward them is important to us. And if you’re keen to learn, develop your career and do great things – you’re looking in the right place.

In a word

To document all operational processes and support the business need for up to date, clear and easy to follow procedures

Practically speaking

Reporting to the Process and Technical Support Manager, you’ll be responsible for;

  • Creation of process maps and manuals for all operational business areas.
  • To make recommendations for continuous business improvement using evidence obtained from the business and process methodology.
  • To ensure all operational processes are customer centric and achieve B&CE customer service standards.
  • Responsible for process change mapping in relation to ongoing projects and continuous improvement.
  • To develop relationships with all operational business areas and other support functions.

If you're right for this role

You’ll enjoy working within a solutions-driven, people-focused organisation.

You’ll have a can-do attitude and work well both independently and as part of a team and be aligned with our
values of Creating Simplicity, Keeping Promises and Showing Compassion.

  • Previous experience of process analysis or financial services
  • GCSE or equivalent
  • Ability to use Microsoft Office and Outlook
  • PC Literate
  • A minimum of two qualifications with PMI, CII, Lean six sigma or Prince2/Agile (to be achieved within probation)
  • Experience of writing training or process manuals

The perks

Our people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer… even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant or grab some fruit – we get a big delivery every week. Discover more of B&CE’s employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career

Excited by this opportunity? Apply before it's too late...

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Download the full job description

Great benefits package

Discover the many benefits to working at B&CE.

We’ll reward you »

How to apply

If you fit the bill and want a rewarding career…

How to apply »

Process Analyst

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