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Are you a bright and enthusiastic customer experience champion looking for a rewarding career in a thriving organisation where people come first?
B&CE has been providing employee benefits for over 70 years. We began in 1942 by creating simple financial products that meet people’s needs, and that’s how we’ve run our business ever since.
We provide simple, good value products and services and our first class support and customer service has won awards.
We go that extra mile to ensure we are.
Our people are our strength. Finding ways to value and reward them is important to us. And if you’re keen to learn, develop your career and do great things – you’re looking in the right place.
To provide robust assurance to the Business Operations department ensuring business processes, communications and service adhere to the company’s internal standards and regulatory guidelines.
Being a customer champion, you will also use effective root cause analysis to identify and eliminate pain points in business processes to ensure our customers have the best experience and journey.
Reporting to the Senior Quality Assurance Team Leader, you’ll be responsible for;
You’ll enjoy working within a solutions-driven, people-focused organisation.
You’ll have a can-do attitude and work well both independently and as part of a team and be aligned with our
values of Creating Simplicity, Keeping Promises and Showing Compassion.
B&CE is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at B&CE) equally.