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Simply meeting people’s financial needs
Added 4 days ago

Senior Team Leader – Assurance & Controls

Crawley, Sussex Permanent full time Go to online recruitment »

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Start a career at B&CE...

Are you a bright and enthusiastic Team Leader looking for a rewarding career in a thriving organisation where people come first?

B&CE has been providing employee benefits for over 70 years. We began in 1942 by creating simple financial products that meet people’s needs, and that’s how we’ve run our business ever since.

We provide simple, good value products and services and our first class support and customer service has won awards.

We go that extra mile to ensure we are.

  • Creating Simplicity
  • Showing Compassion
  • Keeping Promises

Our people are our strength. Finding ways to value and reward them is important to us. And if you’re keen to learn, develop your career and do great things – you’re looking in the right place.

In a word

Responsible for ensuring the operational controls and assurance activities by the team are delivered to meet the companywide objectives.

Ensure complaints are independently investigated

Where assurance or controls issues are identified they will ensure these are escalated and corrective action put in place in collaboration with the other operational teams.

Practically speaking

Reporting to the Operational Controls & Assurance Manager, you’ll be responsible for;

  • Ensuring adequate systems and controls are in place to mitigate the risk that B&CE and its members will be subject to financial losses through operational errors.
  • Ensures root cause analysis for breach and complaint reporting analysis is undertaken by the team effectively and any improvements identified are actioned
  • Be an advocate for continuous improvement by driving change and enhancements to the customers journey throughout the operations department
  • Responsible for the team’s performance against agreed objectives and key performance indicators. To ensure exceptional levels of service are delivered within agreed service levels.

If you're right for this role

You’ll enjoy working within a solutions-driven, people-focused organisation.

You’ll have a can-do attitude and work well both independently and as part of a team and be aligned with our
values of Creating Simplicity, Keeping Promises and Showing Compassion.

  • A level or equivalent financial/professional qualification/experience
  • Experience working at a supervisory level within an operational service environment within Financial Services
  • Experience of working in an operational Controls/Assurance functions with a good understanding of finance, assurance and controls
  • Highly numerate and articulate with a strong commercial acumen
  • Strong negotiation and influencing skills to be deployed at all levels of the organisation
  • Ability to work under pressure and to respond quickly to changing circumstances and tight timetables
  • Knowledge of regulatory requirements and risks in the wider Financial Services arena
  • Self-motivated, disciplined and organised
  • Proven ability to convey complex or financial information simply and clearly to a range of stakeholders
  • Experience in developing and managing teams
  • Experience of delivering engaging presentations
  • A minimum of two qualifications with PMI, CII or Lean six sigma (to be achieved within probation)

B&CE is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at B&CE) equally.

The perks

Our people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer… even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant or grab some fruit – we get a big delivery every week. Discover more of B&CE’s employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career

Excited by this opportunity? Apply before it's too late...

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Great benefits package

Discover the many benefits to working at B&CE.

We’ll reward you »

How to apply

If you fit the bill and want a rewarding career…

How to apply »

Senior Team Leader – Assurance & Controls

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