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Added 3 weeks ago

Team Leader (Operations)

Crawley, Sussex Permanent full time Go to online recruitment »

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Start a career at B&CE...

Are you looking for a rewarding career in a thriving organisation where people come first?

B&CE has been providing employee benefits for over 70 years. We began in 1942 by creating simple financial products that meet people’s needs, and that’s how we’ve run our business ever since.

We provide simple, good value products and services and our first class support and customer service has won awards.

We go that extra mile to ensure we are.

  • Creating Simplicity
  • Showing Compassion
  • Keeping Promises

Our people are our strength. Finding ways to value and reward them is important to us. And if you’re keen to learn, develop your career and do great things – you’re looking in the right place.

In a word

Your role will oversee the team in delivering excellent customer service and technical support, tailored to the needs of the customer throughout the life of their relationship with B&CE.  You will lead and manage staff in line with company policies and procedures, including training and delevopment, 1 to 1’s, performance appraisals and disciplinary and grievance issues.

Practically speaking

Reporting to the Customer Service Manager you’ll be responsible for:

  • Lead and manage staff in line with company policies and procedures.
  • Responsible for the recording and analysis of team productivity and quality statistics.
  • Identify training needs and provide coaching and technical support to team members.
  • 1 to 1’s, performance appraisals and disciplinary & grievance issues.

If you're right for this role

You’ll enjoy working within a solutions-driven, people-focused organisation.

You’ll have a can-do attitude and work well both independently and as part of a team and be aligned with our
values of Creating Simplicity, Keeping Promises and Showing Compassion.

  • Experience working in an operational customer services environment
  • Knowledge of pension legislation (particularly auto enrolment)
  • Excellent communication, interpersonal and presentation skills
  • Ability to meet deadlines within tight timelines
  • Certificate in Financial Administration (CF1 and FA2)

The perks

Our people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer… even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant or grab some fruit – we get a big delivery every week. Discover more of B&CE’s employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.

Excited by this opportunity? Apply before it's too late...

Go to online recruitment »
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Great benefits package

Discover the many benefits to working at B&CE.

We’ll reward you »

How to apply

If you fit the bill and want a rewarding career…

How to apply »

Team Leader (Operations)

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