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Added 2 weeks ago

Trainee CRM Analyst

Crawley, Sussex Permanent full time Go to online recruitment »

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Start a career at B&CE...

Are you a bright and enthusiastic looking for a rewarding career in a thriving organisation where people come first?

B&CE has been providing employee benefits for over 70 years. We began in 1942 by creating simple financial products that meet people’s needs, and that’s how we’ve run our business ever since.

We provide simple, good value products and services and our first class support and customer service has won awards.

We go that extra mile to ensure we are.

  • Creating Simplicity
  • Showing Compassion
  • Keeping Promises

Our people are our strength. Finding ways to value and reward them is important to us. And if you’re keen to learn, develop your career and do great things – you’re looking in the right place.

In a word

Your role as a Trainee CRM Analyst will be providing 1st line CRM support by troubleshooting and reporting issues in an efficient and timely manner whilst making a positive contribution to the team ensuring overall team goals are achieved. This will include technical assistance to CRM users across the business, conduct training, developing training materials and supporting the business, recognising areas for improvement and promoting these ideas.

Practically speaking

Reporting to the CRM Manager you’ll be responsible for:

  • Support the integrity of the CRM system through high level data accuracy, correct procedures and monitoring
  • Provide technical assistance to CRM users across the business
  • Develop training materials for new developments
  • Troubleshooting resulting in a quick resolution
  • Willing to study and complete CRM exams

 

If you're right for this role

You’ll enjoy working within a solutions-driven, people-focused organisation.

You’ll have a can-do attitude and work well both independently and as part of a team and be aligned with our
values of Creating Simplicity, Keeping Promises and Showing Compassion.

  • Experience working with MS Dynamics CRM, as a super user or similar
  • Ability to analyse reports and recognise areas of improvement 
  • Knowledge of CRM workflows and processes
  • Excellent communication & interpersonal skills
  • Ability to work under pressure

The perks

Our people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer… even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant or grab some fruit – we get a big delivery every week. Discover more of B&CE’s employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career

Excited by this opportunity? Apply before it's too late...

Go to online recruitment »
Download the full job description

Great benefits package

Discover the many benefits to working at B&CE.

We’ll reward you »

How to apply

If you fit the bill and want a rewarding career…

How to apply »

Trainee CRM Analyst

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Go to online recruitment »