Our values

We put people first

B&CE’s values lie at the heart of everything we do. They always have done.

We demonstrate our values every day:

Creating Simplicity

For too long, financial services and pensions have been made too complicated. We make things simple for our members.  We’re a corporate member of the Plain Language Commission – a sign of our commitment to help people understand financial products so they can make better decisions. 

Showing Compassion

We care about what we do and we want to make a difference. We look for reasons to pay claims, not reject them. We invest time dealing with our customers and listen to what they have to say. We do things the way that works best for our members, not just the way everyone else does them. 

Keeping Promises

Great administration and service is what makes us different. This means ensuring we manage, meet and, where possible, exceed people’s expectations. We always do what we say we’ll do, and we don’t stop until it’s as good as we can make it. 

Living our values

Our people are our strength. They go above and beyond to make a real difference. Here’s how we live our values.

At work

Our values make up who we are. From the products we create to how we communicate with our members – in our award-winning contact centre, online or in writing – to how we talk to each other in the office. Our employee of the year explains:

“We’re for people, not profit – that’s what really sets us apart. It’s less about the numbers and more about what we can do to meet the needs of our members. Our values of Creating Simplicity, Showing Compassion and Keeping Promises help us stay focused on this every day.”

We’re a growing organisation. Our people are working extra hard. In return, we:

• value and reward you in a clear and visible way
• give you the support you need to develop a fulfilling career
• care about you and your future
• ask you what you think and how you feel about working at B&CE
• trust you to deliver high quality products and services
• help you make a difference every day.

The social side to B&CE

With an onsite gym and clubs (football, golf and squash to name but a few) there’s a big social side to B&CE. Plus in the past we’ve organised for our people to go indoor go-karting, hold quiz nights (often raising money for our chosen charity) and on a hot day we’ve been known to treat our people to an ice-cream, too.

In the community

We’re a charitable bunch. We give our time and our money to help raise funds for charity or community projects. Each year we choose a local charity and support fundraising events.

From our sponsorship of the Heart Sussex and Surrey Extra Egg at Easter Appeal to time spent at a park near B&CE HQ to help create a calming environment for local people and wildlife, we do what we can to help our local community.

Meeting your needs 

Like anything in life, things can sometimes go topsy-turvy. If you’re unhappy with us in any way we’ll try to resolve things swiftly. Should you need it, you can take a look at our complaints page for more.