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Simply meeting people’s financial needs
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Trust and transparency

At-a-glance

  • We're for people, not profit
  • We've won product and industry awards
  • We're guided by three simple values

How we gain trust

Being open and clear in everything we do is important to us.

We want our customers to feel confident that we'll act fairly and with integrity. Transparency has a big part to play in this.

We report on our performance and share information with our stakeholders. This helps us continue to improve the way we do things. But not only that, we call for better industry standards for our members by regularly engaging with regulators and government bodies.

Treating our customers fairly

The fair treatment of our customers (our members) is at the heart of what we do.

We create and provide simple, cost-effective financial products to meet people’s needs. And because we’re not-for-profit we use the money we make to benefit our members.

We’re open and honest and explain things in simple terms – helping us to remove unnecessary barriers for our members. We’re a corporate member of the Plain Language Commission – a sign of our commitment to help people understand financial products so they can make better decisions.

Our people are guided by three simple values:

  • Creating Simplicity
  • Showing Compassion
  • Keeping Promises

These values help us uphold our commitment to treating customers fairly in our ‘everyday’ – our first-class support and award-winning customer service are testament to this. Why not take a look at our Awards & ratings.

Find out more about Our values and how we put people first.

We actively engage with government and industry bodies to improve standards for our members and support initiatives that make things simpler and clearer for them.

The Financial Conduct Authority’s Treating Customers Fairly (TCF) initiative is central to B&CE’s culture for ensuring our business is run and built on a foundation of fair treatment of customers

We're easy to deal with

We work for people, not profit. We're all about creating simple financial products to meet people's needs. And to make sure that we're easy to deal with, we employ friendly, down-to-earth people who share our values.

Having systems and processes that are quick and easy to use is really important to us. That's why we remove complications – to make life easier for our members.

We're committed to industry standards

More about The People’s Pension »

We tell you how we're doing

At the end of each financial year we report on our:

  • purpose, vision and values
  • business model
  • business & financial performance
  • how we manage risk.

For peace of mind, our financial statements are independently audited.
Browse our financial reports »

First class customer service

We go the extra mile for our customers. We make sure we do what we promise. But don't take our word for it, take a look at our awards and ratings. We also have an excellent 'Net Promoter Score' – that's a measure of customer loyalty.

Our promise

We will:

  • listen carefully
  • be fair
  • respond in good time.

Of course, we always try to resolve things swiftly but should you need it you can take a look at our complaints procedure guide .pdf

Next: People