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Not-for-profit financial services firm B&CE, provider of The People’s Pension, has struck gold by winning one of the biggest customer service awards in the UK.
The company, based in Crawley, finished top of the class for Best Overall Customer Service (the top prize) at the Top 50 Companies for Customer Service awards in Edinburgh last week.
B&CE beat a number of established household names from a variety of sectors to the top prize, awarded for performing consistently well.
The firm also finished top in the Best Insurance and Financial and Best Medium Call Centre categories.
Top 50 Companies for Customer Service is the only independent customer service benchmarking programme in the UK which uses genuine customer feedback from mystery shoppers to benchmark companies from different sectors against each other.
B&CE was benchmarked against firms like Royal Bank of Scotland, The Met Office, Nationwide and AXA, to name but a few.
Patrick Heath-Lay, Chief Executive Officer at B&CE, said:
“I am immensely proud that we have finished top in such a strong field. This is a fantastic achievement for us as a company, and one which really reflects the emphasis we put on consistently delivering excellent customer service for our members.
“This has not been an overnight success, and is the result of a long-term strategy to embed a culture within the organisation to really embrace and live our company values.
“We’ve got a great team of staff who should be very proud of what they have achieved.”
For more information on the Top 50 Companies, visit https://www.top50companies.co.uk/top-performers-overall-2017.