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Simply meeting people’s financial needs

Coronavirus (Covid 19)

Our statement on the coronavirus outbreak: supporting our customers and our colleagues is our priority at B&CE

Adapting to a changing world

Patrick Heath-Lay, CEO at B&CE

“It’s no exaggeration to say that these past few months have been tough in every way imaginable for everyone.

A unique set of circumstances has consumed our way of life, prompting us all to quickly adapt to a new normal. Most of the globe’s population has had to make significant changes.

As well as the risk to our health, many people have faced financial uncertainty after the government took the unavoidable step of lockdown, shutting off much of our economy to protect the population from COVID-19. At the same time, the government provided some financial support for businesses in the form of furlough and the Coronavirus Job Retention Scheme.”

Read Patrick’s full blog post on The People’s Pension website:

Adapting to a changing world

Getting help and support

Our teams are ready to respond to you by email or on the phone. Going online first is usually the best way to get support, fast.

If you have a question, please:

  • check our website or see the helpful links below for the information you need
  • contact us online if you can’t find the answer to your question on our website.

Our phone lines are open but we’re busier than usual, so it might take a little longer to get through.

Find out how our customer services team is moving forward by reading our blog on The People’s Pension website: 

Building a more flexible future

Online help and support

When it comes to pension savings, we urge everyone to stay focused on the long term and the bigger picture – you can read more on The People’s Pension website here:

How might coronavirus affect my pension?

For members of The People’s Pension:

  • If you have a general account enquiry, such as checking your pension balance, you can do this in your Online Account. Log in or get set up »

For members of Constructing Better Health, you can find answers to your most common questions here in our online knowledge base. Or you can email us at

For the Charitable Trust, you can email us at or call us on 0300 2000 600.

We’re continuing our social media activity, so if you haven’t already, please do connect with us on LinkedIn and Twitter.

Continue to take care of yourselves and your communities.

Patrick Heath-Lay