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Earlier today B&CE, provider of The People’s Pension, confirmed that it received just 14 complaints in total for its three main pension products – the B&CE EasyBuild Stakeholder Pension (11 complaints), The People’s Pension (nil complaints) and Unit Trust (3 complaints) during the six month period covering 1 July 2012 to 31 December 2012.
This represents a complaints rate of less than 0.003%.
The findings come in the same week that The Pension Advisory Service (TPAS) published their annual review revealing TPAS had 3m visits to its website, received over 60,000 calls and 18,000 written queries as well as 4,500 complaints in the year to the end of March 2013.
In July the Pensions Ombudsman published its annual report revealing that it received almost 3,000 complaints over the period 2012-2013.
According to Financial Conduct Authority (FCA) figures released earlier this year, many other individual pension providers received far greater numbers of complaints. In the same six month period from 1 July to 31 December 2012, three providers received over 6,000 complaints each. Several other companies received thousands of complaints each.
Jamie Fiveash, Director of Customer Solutions at B&CE, provider of The People’s Pension, said:
“Our very low levels of customer complaint are immensely satisfying and are testament to the extraordinary hard work of all our staff. Maintaining high standards of customer satisfaction is something that we will always strive to maintain.
“Even though we have far fewer complaints than our competitors this does not mean we are complacent. It is important that our customers receive a low cost, high quality product and know that we are constantly looking at ways to improve the service they receive.”