Our secure site is a convenient way for you to view and manage your accounts with us.
Securely operate and manage all aspects of your account with us.
Secure logins to the toolkit in your Adviser Centre and to your client accounts.
Choose whichever suits you best. Use the online enquiry form below for the quickest and easiest way to get an answer to your question.
Or if you’re unhappy with something, visit our complaints page – so that we can make things right.
We’re doing things a little differently
We’re continuously monitoring the situation caused by the coronavirus outbreak, with the health and wellbeing of our employees being of critical importance. Although we’re doing things a little differently, we’re still here for you. If you have a question, please:
Our phone lines are currently limited
We’ve made changes to our office environment to help keep our people safe. We are pleased to say that we can now safely, and gradually, increase the amount of phone support we have available for our customers in most urgent need.
Because this is limited right now, it could take longer than usual to get through. But if you do need to call, our member phone lines are open Monday-Friday, 10am-7pm and our employer phone lines are open Monday-Friday 10am-1pm for queries about submitting your employee data.
However, submitting an enquiry form online is usually the best way to get support, fast. Our teams are all on hand, working remotely, and ready to respond to you quickly.