Plenty of ways to get in touch…
Choose whichever suits you best. Use the online enquiry form below for the quickest and easiest way to get an answer to your question.
Or if you’re unhappy with something, visit our complaints page – so that we can make things right.
Our phone lines are currently unavailable
We’re continuously monitoring the situation caused by the coronavirus outbreak, with the health and wellbeing of our employees being of critical importance.
We’ve therefore taken the step of temporarily closing our contact centre. We are, however, maintaining a very limited phone service for a few hours each weekday – this service is only for members who want to access their pension savings, but who have no internet access and so are unable to email us or to find what they need on our website. It’s important that we’re able to support our more vulnerable customers.
- Please check our online content for the answer to your question before getting in touch on our website or by logging into your account.
- If you do need to get in touch, please contact us online by selecting the option that suits you best below and submitting an enquiry form (you may, temporarily, experience longer than usual wait times).
Please rest assured that we are still operating and processing priority services as usual. We hope to return to our normal standards within our contact centre as soon as possible. We’re sorry for any inconvenience.
In the meantime, please check our online content for the answer to your question on our website or by logging into your account before getting in touch.
Online enquiry form
Useful contact numbers
Monday to Friday 8.30am-7pm
Saturdays 9am-1pm
(closed Sundays and Bank Holidays)
All our calls are recorded for training and monitoring purposes.
Struggle to hear or speak on the phone? You can still call us – BT’s Relay UK service can help.
Employees
Our secure site is a convenient way for you to view and manage your products with us.
Useful contact numbers
New enquiries number: 01293 586666
Monday to Friday 8.30am-5.30pm
(closed Saturdays, Sundays and Bank Holidays)
All our calls are recorded for training and monitoring purposes.
Struggle to hear or speak on the phone? You can still call us – BT’s Relay UK service can help.
Support email: support@bandce.co.uk
Support number: 01293 586666
Monday to Friday 8.30am-5.30pm
(closed Saturdays, Sundays and Bank Holidays)
All our calls are recorded for training and monitoring purposes.
Struggle to hear or speak on the phone? You can still call us – BT’s Relay UK service can help.
Member helpline: 0300 2000 555
Monday to Friday 8.30am-8pm
Saturdays 9am-1pm
(closed Sundays and Bank Holidays)
All our calls are recorded for training and monitoring purposes.
Struggle to hear or speak on the phone? You can still call us – BT’s Relay UK service can help.
Employers and Advisers
Securely operate and manage all aspects of your account with us.
Useful contact numbers
New enquiries number: 01293 586666
Monday to Friday 8.30am-5.30pm
(closed Saturdays, Sundays and Bank Holidays)
All our calls are recorded for training and monitoring purposes.
Struggle to hear or speak on the phone? You can still call us – BT’s Relay UK service can help.
Support email: support@bandce.co.uk
Support number: 01293 586666
Monday to Friday 8.30am-5.30pm
(closed Saturdays, Sundays and Bank Holidays)
All our calls are recorded for training and monitoring purposes.
Struggle to hear or speak on the phone? You can still call us – BT’s Relay UK service can help.
Member enquiries email: info@bandce.co.uk
Member enquiries number: 0300 2000 555
Monday to Friday 8.30am-8pm
Saturdays 9am-1pm
(closed Sundays and Bank Holidays)
All our calls are recorded for training and monitoring purposes.
Struggle to hear or speak on the phone? You can still call us – BT’s Relay UK service can help.
Employers and Advisers
Securely operate and manage all aspects of your account with us.
Social networks
General enquiries
