Plenty of ways to get in touch…
Choose whichever suits you best. Use the online enquiry form below for the quickest and easiest way to get an answer to your question.
Or if you’re unhappy with something, visit our complaints page – so that we can make things right.
We’re doing things a little differently
We’re continuously monitoring the situation caused by the coronavirus outbreak, with the health and wellbeing of our employees being of critical importance. Although we’re doing things a little differently, we’re still here for you. If you have a question, please:
- check our online content for the answer to your question before getting in touch on our website or by logging into your account.
- if you do need to get in touch, please contact us online by selecting the option that suits you best below and submitting an enquiry form (you may, temporarily, experience longer than usual wait times).
Our phone lines are currently limited
We’ve made changes to our office environment to help keep our people safe. We are pleased to say that we can now safely, and gradually, increase the amount of phone support we have available for our customers in most urgent need.
Because this is limited right now, it could take longer than usual to get through. But if you do need to call, our member phone lines are open Monday-Friday, 10am-7pm and our employer phone lines are open Monday-Friday 10am-1pm for queries about submitting your employee data.
However, submitting an enquiry form online is usually the best way to get support, fast. Our teams are all on hand, working remotely, and ready to respond to you quickly.
Online enquiry form
Useful contact numbers
Monday to Friday 8.30am-7pm
Saturdays 9am-1pm
(closed Sundays and Bank Holidays)
All our calls are recorded for training and monitoring purposes.
Struggle to hear or speak on the phone? You can still call us – BT’s Relay UK service can help.
Employees
Our secure site is a convenient way for you to view and manage your products with us.
Useful contact numbers
New enquiries number: 01293 586666
Monday to Friday 8.30am-5.30pm
(closed Saturdays, Sundays and Bank Holidays)
All our calls are recorded for training and monitoring purposes.
Struggle to hear or speak on the phone? You can still call us – BT’s Relay UK service can help.
Support email: support@bandce.co.uk
Support number: 01293 586666
Monday to Friday 8.30am-5.30pm
(closed Saturdays, Sundays and Bank Holidays)
All our calls are recorded for training and monitoring purposes.
Struggle to hear or speak on the phone? You can still call us – BT’s Relay UK service can help.
Member helpline: 0300 2000 555
Monday to Friday 8.30am-8pm
Saturdays 9am-1pm
(closed Sundays and Bank Holidays)
All our calls are recorded for training and monitoring purposes.
Struggle to hear or speak on the phone? You can still call us – BT’s Relay UK service can help.
Employers and Advisers
Securely operate and manage all aspects of your account with us.
Useful contact numbers
New enquiries number: 01293 586666
Monday to Friday 8.30am-5.30pm
(closed Saturdays, Sundays and Bank Holidays)
All our calls are recorded for training and monitoring purposes.
Struggle to hear or speak on the phone? You can still call us – BT’s Relay UK service can help.
Support email: support@bandce.co.uk
Support number: 01293 586666
Monday to Friday 8.30am-5.30pm
(closed Saturdays, Sundays and Bank Holidays)
All our calls are recorded for training and monitoring purposes.
Struggle to hear or speak on the phone? You can still call us – BT’s Relay UK service can help.
Member enquiries email: info@bandce.co.uk
Member enquiries number: 0300 2000 555
Monday to Friday 8.30am-8pm
Saturdays 9am-1pm
(closed Sundays and Bank Holidays)
All our calls are recorded for training and monitoring purposes.
Struggle to hear or speak on the phone? You can still call us – BT’s Relay UK service can help.
Employers and Advisers
Securely operate and manage all aspects of your account with us.
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