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Simply meeting people’s financial needs

Contact our press team

Eloise Henderson
Head of Strategic Communications
T: 01293 205335
M: 07741 384460

Blaise Tapp
Media Relations Manager
T: 01293 205336
M: 07388 943700

“We strive to give our members, employer customers and intermediaries the best possible service and support we can. That’s why we constantly innovate and work with external partners to make life as easy and hassle free as possible for everyone we work with. People are our focus in all that we do.”
(Roy Porter, Business Development Director)

We’re investing in our members’ interests

New pension rules mean members of EasyBuild – our workplace pension for the construction industry – can access their pension savings (from age 55) in a way that suits them. And we’ve seen that they’re making new choices as a result.

This means we need to make some changes to the way we invest their pension savings as they near retirement.

We’re taking a more balanced approach

Fewer of our members are choosing to buy a regular retirement income, in the form of an annuity, when they retire. So, we’re updating our Pre-Retirement Fund to make it more suitable, no matter when or how our members’ decide to access their pension savings. More details will be available online from the end of May 2016.

If our members’ want to buy an annuity when they retire

We’re introducing an Annuity Fund – it’s for members who are still thinking of buying an annuity with their pension savings when they retire.

What next?

We’re writing to our members, where relevant, to tell them about these changes – they’ll be notified from the end of May 2016, when there will also be more details online.

More reading…

Read about the first important step we made towards meeting the changing needs of our members – The word on State Street »

Making better choices at retirement 

This March saw us join forces with retirement specialist LV= to offer an online planning service to our members.

It provides them with access to a retirement income calculator for a quick overview of their options plus a free guidance report and, for those who want more, an online advice service for just £49.

This service was hot on the heels of recent YouGov research which found there’s an advice gap that needs to be filled. It helps ensure our members get every opportunity to make the right financial decision for them, wherever they are in their retirement planning.

So far, so good but why LV= ?

The LV= difference

They know their stuff

LV= is a household name, perhaps better known amongst consumers for insurance. But there’s more to LV= than insurance alone, much more… LV= is a retirement specialist at the forefront of finding innovative ways to make it easier for people to take advice.

LV= makes five brand promises to its customers:

  1. easy to do business with
  2. skilful
  3. caring
  4. affordable, well-designed products (but not at the expense of doing the right thing)
  5. extraordinary (delight its customers and members).

Sound familiar? Remind yourself about B&CE at a glance »

Shared approach

Because we’re not-for-profit, our focus has always been on our members. And it’s important we work with organisations that share our commitment to putting members’ first.

LV= is a mutual – it’s owned by its members’, not private shareholders. So, instead of focusing on short term profits for external shareholders, LV= is all about delivering value for its members, just like us. And also like us, LV= uses the money it makes to benefit its members.

More on B&CE being not-for-profit »

Our members can access the guidance and advice options online at B&CE ‘Your retirement’ »

We’re fine tuning Online Services

It’s for the greater good! You told us Online Services needs to be easier to use and your wish is our command!

Here’s a little taster of what you’ve got to look forward to:

  • it’ll be easier to navigate – less steps
  • we’ll highlight useful documents more
  • better FAQs
  • handy hints and reminders.

Quick heads up: Online Services may be out of action for a short time when the upgrade takes place. Chances are you won’t notice a thing – we’ll make sure it’s during a quiet spell. And there’ll be no change to the way you submit employee data as a result.

Good to know

You can manage your client accounts in Online Services. Why not log in now?